Felt shoe inserts - Edvardson

We have a 30-day return policy, which means you have 30 days to request a return from the time you received the item.

To be eligible for a return, the item must be in the same condition you received it in, unused, with all tags still attached, and in its original packaging. You must also have the receipt or proof of purchase.

If you would like to request a return, please contact us at info@edvardson.se . Please note that returns must be sent to the following address: Skinnargränd 2, 782 75 Malungsfors

If the return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Items sent back to us without a return request will not be accepted.

If you have any questions about returns, you can always contact us at info@edvardson.se .

Damage and problems
Please check your order when you receive it and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can assess the problem and correct it.

Exceptions/non-returnable items
Certain types of items cannot be returned, such as perishables (such as food, flowers, or plants), customized products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Changes
The fastest way to ensure you get what you want is to return the item you have, and once the return has been approved, purchase the new item separately.

14-day cooling-off period in the EU
If merchandise is delivered within the EU, you have the right to cancel or return the order within 14 days, without having to give any specific reasons. As above, the item must be in the same condition as when you received it, unused, with all tags still attached and in its original packaging. You must also have the receipt or proof of purchase.

Refunds
We will notify you when we have received and inspected your return, and whether or not the refund is approved. If the refund is approved, it will automatically be made to the original payment method within 10 business days. Please note that it may take a while for your bank or credit card company to process the return and it will appear on your account.
If it has been more than 15 working days since we approved your return, please contact us at info@edvardson.se.